Blogs

by sargents007

We Repair Washing Machines.


    If you are in need of a washer repair, Sargent’s Maytag is your place. We have been serving the Reno, Sparks area for over 45 years and have know how to fix your broken down washing machine. If it’s leaving water in the clothes, sounding funny and just not starting at all, we can dispatch our technicians to your house to get your washer up and running, fast. Don’t wait weeks to get a technician out that needs his laptop to get it running. Our confident staff is factory trained in how to use the right tools to get your clothes clean again.

Sick or Broken Clothes Washer?
Here is a list of common washer problems we see:
  • Water left in the tub or in clothes after the cycle. Not draining.
  • Loud in spin or during agitation. Noisy or bad bearing.
  • Black marks or residue left on clothes.
  • Won't start the wash cycle.
  • Water on floor. Flooding, leaking.
  • Not locking or unlocking the lid.
  • Filling with water but not finishing the cycle. Won't agitate.
  • Not filling with water. Slow fill.
  • Smells foul or stinky.
   

     How do I know if I'm hiring the right tech to service my washing machine? Like most newer consumer products, appliances are becoming more and more complicated. One of my favorite phrases is, more innovation equals less life, and that holds very true with most things. In the washer world, it’s especially true. With the addition of more consumer features like Wi-Fi connectivity, larger capacity tubs and faster spin speeds, comes the addition of more parts or different parts from what came on older, longer lasting units. With the Wi-Fi connectivity, comes more control boards, and specifically, controls with antennas, as well as software to run the feature and the need to know how to diagnose home internet signals. Larger tubs and faster spin speeds need more robust transmissions and bearings to support the additional load. People always ask, why did my 20 year old machine last so much longer than this new machine I bought? It usually has to do with the larger capacity drums that the newer machines come with. 15 years ago, the largest capacity you could get, would be 3.8 cubic foot. Now-a-days, machines can be as large as 5 cubic foot. When it comes to technicians repairing these items, you need someone who knows their way around electrical and mechanical components. A technician must be able to use both electronic checking meters for diagnosing faulty electronics, and conventional tools to disassemble and repair mechanical parts. If you have one skill and not the other, then you may be left with a partially or poorly repaired appliance. The technicians at Sargent’s are trained both from the factory and our service manager so they will be able to utilize all their skills in order to diagnose, disassemble and repair your units correctly, so you don’t have unnecessary down time due to faulty repairs. We pride ourselves on the fact that our techs have a very long and rigorous training regiment. We never have and will never send a technician out that has no training by our own staff. We want to make sure our team follows our lead in customer satisfaction and appliance repair so we can guarantee continuity between our staff. We want to make sure that our staff believes in our dream and buys into our business model, so everyone has a say and vested interest in how things operate.    


Contact Us

Call, e-mail or fill out our form and we will get you up running.


 

by sargents007

We Repair Clothes Dryers


     Are you in need of a dryer repair but don't know who to call? Sargent's can send a knowledgeable tech out to repair your clothes dryer. We carry parts on our truck to repair some common problems. If it's noisy, not heating or taking too long to dry, we can get you taken care of quickly. We've been doing appliance repair for over 45 years and we know what we're doing. Don't get scammed by someone who learned from YouTube videos. Our staff is factory trained and has the right tools to get you drying clothes again. 

Dryer Giving You The Cold Shoulder?
Here is a list of common dryer problems we see:
  • No heat or little heat. Not drying the clothes.
  • Loud or squealing sound while operating. Bad bearing.
  • Drum not tumbling. Bad belt.
  • Grinding sound when you press the start button. 
  • Not starting. Push to start button not working. 
  • Door won't close correctly.
  • Inside of drum is damp.
  • Lint or moisture inside laundry room. Clogged vent. 
  • Burning rubber smell. 
        When it comes to servicing your clothes dryer, what is something you should look for in a technician? With all the videos on the internet, how do you know that you're getting someone that actually knows what they are doing and not just someone who is good at following instructional videos? The first clue is what kind of tools does your tech show up to your house with? When repairing something like a drying machine, you'll need to be familiar with a voltage meter, as checking voltage at many different places is something that will need to be done to ensure you are replacing the right part. I've seen too many times. "techs" jumping on their computer so a remote entity can help them figure out what is wrong. Even worse, they'll take the advice of this remote person for face value and just replace the part they recommended without doing any diagnostic work themselves. When it comes to your clothes dryer, there are several different parts that could cause it to fail and not heat correctly. A lot of people think that if it is not heating, it has to be the element. In reality, there are at least 3 different components that could fail that could cause a no heat situation. Shot gunning, (defined when a technician guesses or replaces parts without actually diagnosing the faulty parts) is a huge problem in our industry because there is such a demand to get things repaired fast so you can get onto your next job. At Sargent's, we purposely give our techs the "right" amount of service calls to eliminate the need to rush a repair. We do this to ensure our road technicians have sufficient amount of time to complete each call correctly, with out rushing. Unfortunately, there are many other companies out there that don't follow that philosophy because there is more money to be made if you do more calls, and most people don't want to work 12 hour days.   

Contact Us

Call, e-mail or fill out our form and we will get you up running.